Frequently asked questions
I'm nervous about sending my Electronics to you. Why should I trust you?
We appreciate that you put a lot of trust in us by sending us your electronics and we take that responsibility very seriously. If you have concerns, we'd love to talk with you so please feel free to email us to ask any question you’d like. Our company thrives off of referrals and the only way to succeed as a company is by providing safe, reliable, and fast service.
How does it work?
1. Get an instant quote by answering a few questions.
2. Send it in with our free shipping label.
3. Get Paid by Cash, PayPal, or Gift card.
What items do you accept?
We currently accept products in 10 categories: Calculators, Cell Phones, Digital Cameras, E-Readers, Gaming Consoles, GPS Devices, Laptops, MP3 Players, Video Games, and Tablets.
We also accept desktops and projectors but, only for recycling.
I have a great idea on some improvements/changes for your site. How can I send in these suggestions?
We really appreciate you taking the time to help improve our company. Having new customer ideas really help us drive a company. We'd love to hear any ideas, thoughts, constructive comments. Please contact us at email@example.com to share your good ideas.
I would like to partner up with your site. How do I go about doing that?
We are very pleased that you would like to team up with our company. Please contact us at firstname.lastname@example.org and we will get back to you very shortly.
Is there any cost to having a Tronic Buyer account?
No, your Tronic Buyer account is completely free. Having an account is totally optional. It is meant to help you track anything you've sent in to us and to save you time when you return by saving your address. You can also sign in using your Facebook account.
Does Tronic Buyer sell my personal information (my name, phone number, email address, etc.?)
No, we never sell, rent, or share any of your personal information to any company or individual.
What does Tronic Buyer do with the items?
Tronic Buyer tries to fix your broken products and finds homes for your working products. if we can’t us your product first, we use recycling as a last resort. The idea is to keep working products in use as long as possible, extending their life, preventing e-Waste, and ensuring you receive value for your used goods.
Do I have to purchase anything from Tronic Buyer in order to find out the value of my item?
No. Using Tronic Buyer is completely free. Simply visit Tronicbuyer.com, search for your item, and answer a few questions to receive an offer.
Can I call you on the telephone?
No, we do not offer phone support at this time. E-mail is the best way to get a hold of us. E-mail allows us to serve more customers efficiently and answer your questions more quickly and accurately. We want to talk to you too, though, and are constantly evaluating the avenues for help we provide.
How can I close my account?
Closing your account is no problem. Just let us know by email or using live chat that you would like to close your account. Of course we hate to see you go so please let us know if there's anything we can do to help you first.
How can I reach Customer Support?
Our customer support can be reach Monday through Friday via E-mail at email@example.com We will have live chat available very shortly.
How does Tronicbuyer calculate the value of my item?
Tronic Buyer looks at trends in the market and is able to give you the best price possible. We are able to give you the best price possible because our quotes are not computer generated.
Is there a limit on the number of items I can sell to Tronic Buyer?
We currently do not have a limit on the number of products you can sell.
I can't find my item on your site.
That can be frustrating. The first thing you should do is try searching for keywords like the brand name and the product name with spaces between them. If you can find the model number of the item (on the bottom or under the battery on most items), that usually does the trick. If you try that and have no luck it's possible that the item may not be in our catalog yet. If that is the case, we may be able to research it and add it for you. If you think this is the case with your item, please let us know what you have so we can research it. If your item is in a category we don't support yet such as a printer or fax machine, we won't be able to make you an offer at this time.
What is a Personalized Offer?
If you have an item that isn't in our catalog yet, but is in the categories we support, we'll research it, and add it to the catalog. Please allow us a little time to research and respond. Please note, we can't support adding video game or movie titles at this time.
How long does it take to get a Personalized Offer back from Tronic Buyer?
We pride ourselves on giving you fast service. Due to the unique nature of these offers however, each one can take a little time. Please be patient with us as it could take as much as a few days to research a product and respond.
You stated that my item had water damage? What is this and how do you check it?
Water damage may occur if your item is exposed to moisture in any way. This could mean it fell into water or simply that it was exposed to a damp environment. Most items have a sensor that is triggered when exposed to water. To check for water damage, we take a look at this sensor and if it is triggered, we consider the phone water damaged. Many water damaged phones still appear to be in full working condition, but the indicator sticker being tripped typically does change the value we can offer.
What are my specs/what are specs?
Specs are the specifications or technical features of your gadget (for ex. megapixels on a camera). You'll need to know a few things about the item you're trying to sell, but if you're not sure it's OK to guess. Remember though, the more you guess, the less accurate the offer you get will be.
If I have checked out already. Can I still add items to this box?
Unfortunately you cannot add items to an order once you have completed the transaction. Please start a new order for the additional items. You can ship both orders together in the same physical box, but please remember to include the packing slips for both transactions.
Why can't I find my item?
It might be what you're searching for. Try finding the model number of the item you want to sell and searching for that. We are constantly updating our site with new products and categories. If your item is not in our catalog yet, we'll research it and make you a personal offer, then add it to the catalog. If the category you're trying to sell in is not supported yet, let us know so we can look into adding it.
I thought you advertise that you pay for shipping. Why are you not providing me with a prepaid shipping label?
Shipping is free for boxes with a value of at least $1. Unfortunately, we cannot provide free shipping for items without value unless they are shipped as part of a transaction with items of value. You are still welcome to send items without value and we will ensure they are responsibly recycled. Look at the bottom of the page to find out where to send it in.
Do I need to remove the SIM card from my phone? How do I remove the SIM card?
Yes, we recommend that you remove the SIM card from your phone before sending it to us. The SIM card holds data related to your unique phone number and we don't need it to evaluate the phone. On most devices, the SIM card is located under the battery and can easily be ejected. iPhone SIM cards are a little tricky. They are at the top of the phone. To remove the SIM from an iPhone, insert the end of a SIM eject tool or a small thin paper clip into the hole on the SIM tray. Press firmly and push it straight in until the tray pops out, remove the card, and replace the tray. For further assistance please contact our customer support team via live chat and we'll do our best to talk you through it.
Does Tronic Buyer accept items from outside of the United States?
No. We currently do not accept items from outside of the United States.
Can I track my item once I accept your offer?
If you have a Tronic Buyer account, you can access this information by logging in.
What is the status of my item?
Click the My Account link near the top right corner of your screen and log in. Once signed into your account you will be able to view status of your recent transactions.
I don't have everything that my device came with. Can I still sell it?
Yes! When calculating your offer, one thing we consider is the accessories you have for your item. In some cases, having original accessories may increase your value. If you don't have the accessories, just answer the questions accurately to receive an accurate offer.
What was the tracking number on my package?
If you shipped your item through USPS, you can track your package by logging into your account on tronicbuyer.com. From there you will be able to find your tracking number and track your package.
How do I track my package?
If we provided you with a prepaid shipping label via USPS you can enter the carrier tracking number on USPS.com
I live outside of the US can I use your service?
No. At this time, we can only accept items sent from within the United States.
Do I have to go to the Post Office to ship my item?
Currently you do need to go to the post office to ship your order. Your order will require either a small or medium flat rate box.
How do I package my item?
Electronic devices require special attention during packing to ensure their safe arrival at the destination. If you have it, package your item first in its original packaging and then secure it in a box with plenty of packing material. If you don't have the original packaging, antistatic bubble wrap and plenty of extra cushioning should be used when packaging these items. To reduce environmental impact, we reuse all packing materials so feel free to stuff it full. Tronic Buyer is not responsible for goods that you ship.
I printed my shipping label, but I do not have a label pouch. Do I need one?
Nope, you don't need a pouch. Just secure the label to your box using clear, sturdy tape and make sure the ship-to address and bar codes are completely visible. If you would rather use a label pouch, they're available at most shipping drop-off counters for your convenience.
What happens once I have sent in my item?
Once your item is received, it will be hand evaluated by a trained member of our gadget lab team where your offer is confirmed and all personal data removed if it is not already. The vast majority of items move through this process quickly and we are able to receive payment within about a week of receiving your item. Throughout the process, we'll send you email updates about the status of your item.
What happens if you disagree with the condition I select for my item?
If our evaluation does not match up with the one you completed online, the offer may decrease or increase. If your offer changes for any reason, you will receive an email with the new value and the reason for any changes. You can either accept the offer or ask that we return the item to you. If you do not respond to us within 5 days, we'll assume you are alright with the new offer and move forward automatically.
I declined my item, how long does it take for this to be returned to me?
If your offer was revised and you declined the new offer, we are happy to ship your item back to you for free. You will receive an email from us letting you know your item is on its way back. This typically takes place in 3 to 5 days.
Why was my offer reduced?
Every item sent to us is hand evaluated by a trained member of our gadget lab team based on the information you provided. If our evaluation does not match up with the one you completed online, the offer may decrease or increase accordingly. For example, if you said your phone was in good condition, with no water damage, but actually it's in fair condition with water damage, the offer will be reduced. On the flip side, if you said your iPod was in poor condition, but when we saw it we thought it was actually is good condition, we'll increase the value for you.
When are you going to take a look at my item?
Once we've received an item, our Gadget Lab Team will typically check it out in a few days. Please note that if you've sent us more than one item in a box, things may move through the process at different speeds. We'll keep you up to date with how things are moving via frequent emails. Of course, if you have any questions during the process, just reach out to Customer Care so we can help.
How do I get paid?
One of the fun things about using Tronic Buyer is you get to pick how you get paid. Choose from a check, PayPal, or prepaid gift card.
How long does it take for me to get paid?
For the vast majority of items, payment is received within a week once your items arrive.
I received word that my payment was mailed but I haven't received it. What do I do?
Unfortunately we cannot control the speed of the US Postal Service, but if it's been more than 14 days since we said we mailed your payment, contact us through email or chat and we'll be happy to look into it for you.
Do you pay for recycling items?
If you have items in the categories we support, that are in very poor condition, do not work in any way, or are too old to be reused we will not be able to pay you for them. We'd still like to help you ensure that they are recycled responsibly though. As long as you're sending us something of value, the shipping is always free.
How long does it take from the time I ship my item to you for inspection to the time I receive my payment?
The time of delivery via United States Post is out of our control, but from most parts of the United States is typically only a few days. Once we receive your item, we'll send you an email letting you know. The process generally takes 6-7 Business days to complete once you send us your electronics.
How can I find out what items this payment covers?
It's easy. There's a link at the top of every page where you can look up details about your transaction.
What is the status of my payment?
It's easy. There's a link at the top of every page where you can look up details about your transaction.
How long do I have to change my mind on the payment method?
Updates and changes to payment options must be made before we finish checking out your item. We'll send you an email when this happens.
How can I check what address I gave you for payment?
It's easy. Go to your account and your address will be right there.
My PayPal payment was sent to the wrong email address, what do I do?
If you know and have access to the email address, the easiest and fastest solution is to add that address to your PayPal account. Then you should be able to access the payment. If that's not possible, please contact customer care through live chat or email. We will send a request to PayPal to refund the money and reissue to the correct address. Please note, that it may take up to 30 days for PayPal to refund and reissue payment.
I forgot my password. What should I do?
If you have forgotten your password, click on 'Forgot your password' link on the sign-in page and follow the on-screen directions to reset your password. This will send an email to the email address associated with your account. From a link in this email, you'll be asked to create a new password.
How do I sign out?
To end your session, just click the "X" at in the top right corner of any page on our site. We encourage you to sign out of your account after each session to protect the security of your personal information.
Do you offer exchanges?
Unfortunately, because of the unique nature of the goods we sell we cannot provide exchanges. Our customer care team would be happy to help identify a similar item for you to purchase.
How do you rate the condition?
We know accurate descriptions help you make a smart decision about purchasing from us so our trained inspection team tests and hand evaluates every item before it is listed for sale. Each item is assigned a cosmetic condition of Poor, Fair, Good, Very Good, or Excellent along with a functional condition of Broken, Defective, or Working. Sometimes we also include specific notes describing the condition. Generally, only the accessories that are explicitly listed in the description are included with a purchase. We do our best to provide actual photos of every item, but please be aware that sometimes we do use representative or stock photographs.